Shipping & Returns

Processing and Handling

Each journal is carefully packaged by us. Due to our made-to-order production model, our journals usually ship between 6–8 weeks after pre-orders are placed. For more specific timeframes, check the product page of each journal. When your order ships, you will receive a confirmation email with details and tracking information (if available). 

Domestic Shipping

  • For orders within Australia, we offer the Parcel Post service offered by Australia Post.
  • Packages shipped via the Parcel Post service typically arrive approximately 2 or more business days after despatch. This service includes tracking but insurance is not included. 
  • Please note that we cannot guarantee delivery dates and that we are not responsible for packages lost or damaged in transit.
  • Please ensure that you double-check your billing and shipping addresses when placing an order as we are unable to redirect packages once they are despatched.

International Shipping

  • For international orders, we offer the Economy International Post service and the Standard International Post service by Australia Post.
  • Packages shipped via the Economy International Post service typically arrive approximately 10 or more business days after despatch. This service does not include tracking or insurance. 
  • Packages shipped via the Standard International Post service typically arrive approximately 6 or more business days after despatch. This service includes tracking but insurance is not included. 
  • Please note that we cannot guarantee delivery dates and that we are not responsible for packages lost or damaged in transit.
  • Please ensure that you double-check your billing and shipping addresses when placing an order as we are unable to redirect packages once they are despatched.
  • Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.
  • When we offer free worldwide shipping as a promotion, all packages will be shipped via the Economy International Post service, regardless of the shipping option selected at checkout.

Returns Policy

If for any reason you are unhappy with your journal, we will offer a full refund within 14 days of receipt provided the product is unused and in its original packaging. Shipping costs cannot be refunded. To request a refund, please email hello@soultjournals.com with your order number, and we will respond with instructions. You will be responsible for the cost of shipping the journal back to us (in its original packaging). Once we have received and inspected your journal, we will process your refund within 2-4 business days as long as it is unused and in its original packaging. We reserve the right to reject any returns that appear to have been used or where the original packaging is missing.